Frequently Asked Questions

We handle domestic courier and freight, international shipping to 190+ countries, and dedicated B2B logistics support for businesses with ongoing shipping needs.

We operate 58 branches and work with 194 business associates across India, with head offices in Bengaluru and Chennai, alongside international coverage to 190+ countries.

Use the Business Enquiry button on the homepage and choose "Ship a Parcel." Our team will follow up with rates and pickup details.

We'll need your name and contact details, pickup and delivery addresses, and the approximate weight and nature of the shipment to give you an accurate quote.

We transport documents, personal parcels, commercial consignments, and bulk business shipments, both domestically and internationally.

Certain restricted, hazardous, or prohibited items cannot be shipped under courier regulations. Full details are listed in our Terms and Conditions, or you can check with our team before booking.

Charges are based on shipment weight and the agreed rate per kg, with adjustments for destination and service type. Business clients are billed monthly.

Yes. Alongside single parcel shipments, we support businesses with recurring volume and bulk consignments through our B2B logistics service.

Delivery times depend on origin, destination, and service selected. Same day and next day options are available for urgent shipments.

Yes, pickups and shipments can be planned ahead of time, which is especially useful for recurring business shipping needs.

Use the Track Shipment button on the homepage and enter your AWB or tracking number to see live status at every checkpoint.

Yes, we offer door to door pickup and delivery for both domestic and international shipments.

Contact our support team as soon as possible with your AWB number. We'll do our best to update the address before the shipment reaches its final delivery stage.

Our team will attempt redelivery or coordinate an alternate time with the recipient. You can also reach out to support to arrange this directly.

Insurance options are available depending on the shipment type and value. Speak with our team when booking to arrange the right level of cover.

Contact our support team with your AWB number right away. We'll investigate and keep you updated until it's resolved.

Yes, Proof of Delivery is captured through the recipient's signature at the time of delivery, and a copy can be shared with you on request through our support team or your account manager.

Yes. Use the Business Enquiry button and choose "Partner with Us" to reach our business team about recurring volume, franchise, or account based logistics support.

Yes, we handle fragile and high value shipments with additional care and packaging guidance. Let our team know in advance so we can prepare accordingly.

Yes, GST compliant invoices are provided for all business shipments and monthly billing cycles.

Reach us at slexpress15@gmail.com, by phone or WhatsApp through our Bengaluru or Chennai offices, or via the Business Enquiry button on the homepage.

Since 1982, we've built our name on shipments that arrive when we say they will, backed by a wide network of 58 branches and 194 associates and true end to end tracking.

Over four decades of reliability, nationwide and international reach, transparent tracking, and a team that treats every shipment with the same care we'd want for our own.

Yes. Our B2B logistics service includes dedicated account management, so we can build a shipping plan around your business's specific volume and timeline needs.